Privacy Policy

We at Creating Memories aim to be as transparent as we can about how and why we are communicating with you and how we will use your personal information.
Creating Memories is committed to protecting the personal information of all those who provide it, regardless of the reason, whether it is provided online or offline.

We Promise

• To be 100% transparent, so you can be assured that your data is safe, secure and protected.
• To always store your personal details securely.
• We will never exchange or sell your information to another organisation.
• To only hold your information for as long as necessary.
• To make sure you are always in control of how we use your information, and that you will always have the right to ask us to stop using it, which we will do promptly.
• We will only contact you in the ways that you wish, making use of what you’ve told us and publicly available information.

Your acceptance of this policy and our right to change it:

By using our website, social media pages or providing your information, you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please consider carefully the use of our website, social media pages or services.

We may make changes to this policy from time to time. If we do so, we will post the changes on this page and make sure it is publicised clearly on our website. These changes will apply from the time we post them. This policy was approved April 2021

Who is responsible for your data

Our privacy policy applies to the personal data Creating Memories collects and uses.

What is personal data?

When using the term “personal data” in our privacy policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We collect personal data from you when you use our website, services or contact us. Personal details are for example: name, address, phone number, email etc. We can also identify an individual through online identifiers (such as cookies (https://creatingmemories.org.uk) and IP Address, which is the location of your computer on the internet).

How we use your data?

We will communicate with you. We will use the contact details you have provided so we can update you about news, fundraising, future events and more. These communications are not used for marketing purposes.

Data Security

Personal data is collected and stored securely subject to stringent security measures and is protected against misuse. When we use external data processing services, we do so only under strict contractual terms to mirror the security policies that we have in place.

Raising Concerns

We work to high standards when it comes to processing your personal information. If you have queries or concerns about Creating Memories handling of your data or that of anyone working on our behalf, please contact us at info@creatingmemories.org.uk
If you remain dissatisfied with any immediate response to a particular situation, we will escalate this using our complaints policy.

Your Right to Object to Processing

You have the right to object to our processing of your data where it relates to processing for our legitimate interests or for direct marketing. If this is the case, please contact us using the contact details above and provide us with information about your objections. We will action your request within one month.

The ICO provides useful guidance on this right. You can read more about this here.

Your Right to Deletion

You have the right to ask us to delete your personal information in certain circumstances. However, this excludes the following:

• Where we have a legal obligation to keep hold of your data, such as healthcare regulations, employment law, financial regulations.
• When keeping your data is necessary for establishing, exercising or defending legal claims.
• When making a request to be deleted from our system we will confirm that this has been carried out or advise you of the legal reason for not proceeding with your request.

Access your Information

You can request a copy of the data that we hold at any time. Please email your request to info@creatingmmemories.org.uk

Cookies and Tracking

Currently, we only use Google Analytic tracking cookies which track your location, device, screen size, and how long you stayed on the website. This helps us to improve our website and understand which devices are being used, and which page has the most visit which we can then use to improve our site and your experience.

Where your Data is Held

Your personal data is held on Microsoft One Drive
We do not transfer your data outside of the European Economic Area (EEA) and we comply with the protection offered to you under the GDPR and the Privacy and Electronic Communications Regulations 2003 EC Directive (PECR)

Revision 1 – July 2021